It’s official, we’re mad. We’re taking three young children on a whistle stop tour of off-the-beaten track places, but our little adventure to school this morning (in Richmond Upon Thames, London) was a sharp poke in the ribs that it won’t always be plain sailing. Far from it!
What do you do, 7 minutes to line up time, when two children are soaked head to toe in hot chocolate? And it all started out so well!
Answer: laugh – take a photo and put it on your blog.
Can I just say (because we should commend excellence) that Pret A Manger (a sandwich franchise in the UK) have well and truly understood how to teach their staff to treat customers as individuals. They love their jobs, and they love their customers, its so obvious and their happiness is infectious. They rallied around, we laughed together at the hopeless mess, and they helped me mop the kids up as best we could and gave all more hot chocolate for the road (with lids on this time!). If only more businesses taught staff how to treat customers like a person, not a number, it would be so much easier to pass it on.
Thank you to everybody, your goodwill messages are flooding in. Thank you for telling us what SAReunited has meant to you. I am reading them all . I’ll wait a couple of days and compile a letter to share with you what people are saying While we’re taking it offline, we’ll have the site and the data, and will have a long hard think what next. Thanks for all the offers and suggestions.
